FAQ
67 bd FAQ — All Answers from VIP to Payment
This page brings together detailed and reliable answers to the questions that come up most often when using 67 bd — VIP cashback, identity verification (KYC), creating and managing an account, depositing via bKash or Nagad, and the withdrawal process. Read through the sections below for any questions you have, and contact our 24/7 support if you need further help.
What is on this page
VIP Program
VIP Benefits
67 bd's VIP Program is divided into four levels. Each level comes with weekly cashback and special benefits.
67 bd has four VIP levels in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0% weekly cashback. Weekly cashback is calculated on the total net loss for that week, meaning cashback is applied at the set rate on the amount left after subtracting total winnings from total losses.
Say you are a Gold member and your net loss for a week is ৳20,000. The cashback would be: ৳20,000 × 0.8% = ৳160. This is the maximum cashback for the Gold level. Platinum members can receive even more cashback at a rate of 1.0%. Cashback is added directly to your account — no separate claim is needed.
Playing and betting regularly at 67 bd naturally raises your VIP level. Starting from Bronze, staying active consistently moves you up to Silver, then Gold, and finally Platinum. To find out the exact criteria for level progression, contact 67 bd customer support — they will tell you your current standing and what you need to do to reach the next level.
Platinum members receive the highest weekly cashback at 67 bd (1.0%). They also enjoy priority customer support, early access to special promotions, and may receive a dedicated personal account manager. Overall, the Platinum level gives the most rewarding experience at 67 bd for active players.
If you are inactive for a long time or do not have enough activity in a given period, your VIP level may be reviewed. Staying active and betting regularly makes it easier to hold your level. To find out your current VIP status or the conditions for keeping your level, ask 67 bd support directly — they will give you the full details.
Identity Verification
Identity Verification (KYC)
67 bd may request KYC verification typically at the time of your first significant withdrawal or to ensure account security. Beyond that, verification may also be required if any unusual activity is detected or when claiming certain promotions. Submitting your documents on time helps speed up the withdrawal process.
Generally, a government-issued photo ID (national ID card or passport) and a proof of address document are required. For mobile banking users, proof of ownership of the linked mobile number may also be requested. All documents must be clear and readable. 67 bd support will confirm the exact list of required documents.
When verification is rejected, the reason is usually given — for example, blurry image, expired document, or name mismatch. Correct that issue and resubmit. If you are unsure what went wrong, contact 67 bd's 24/7 live chat in Bengali for direct help — the team will guide you in submitting the right documents.
KYC verification is not only for withdrawals — it is primarily needed to ensure account security and prevent unauthorised use. It is an important step in keeping a player's funds safe. 67 bd ensures that only the actual account owner can carry out transactions, which is also in your own interest.
All personal information submitted to 67 bd is protected through SSL encryption. Your documents are used only for the verification process and are not shared with third parties. For more details, read our privacy policy.
Account Management
Member Account
To register, you need an active mobile number, an email address, and a strong password. Go to the 67 bd Login page to sign up and fill in the registration form. Please note that you must be at least 21 years old to open an account at 67 bd.
Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. The whole process takes just a few minutes. If you run into any trouble, 67 bd's live chat support will help you directly.
No, each person is allowed only one account at 67 bd. Creating multiple accounts is a violation of 67 bd's terms and conditions and can result in account suspension or closure. If you have a problem with your existing account, contact support instead of opening a new one.
Yes, personal information can be updated after completing a security verification. Changing a mobile number or email may first require identity verification. To request any information change, contact 67 bd customer support — they will help complete the update securely.
A username generally must be a combination of letters and numbers and must be unique. Make your password strong — choose one that mixes uppercase and lowercase letters, numbers, and special characters. Avoid easily guessed passwords (such as your date of birth or "123456"). Do not share your password with anyone to keep your account secure.
Deposit and Payment
Deposit Questions
You can easily deposit at 67 bd via bKash, Nagad, Rocket, and bank transfer.
The minimum deposit at 67 bd is ৳200, which applies to all payment methods — whether bKash, Nagad, Rocket, or bank transfer. With just ৳200 you can start playing slots, live casino, or sports betting at 67 bd.
Log in to your account, go to the deposit section, and select bKash. Send the required amount from bKash to the 67 bd payment number shown. Once the transaction is complete, save the transaction ID or reference number. Your balance usually updates within a few minutes. If it does not, contact support with that transaction ID.
Yes, the deposit process via Nagad is the same as bKash. Select Nagad on the deposit page and send payment to the number shown. Besides Nagad, you can also deposit at 67 bd via Rocket and bank transfers including Dutch-Bangla Bank and BRAC Bank.
First, wait a while — occasionally there may be a short delay due to network issues. If your balance has not arrived within 15–20 minutes, go to 67 bd live chat and provide the transaction ID, amount, and time. The support team will verify and resolve the matter quickly.
67 bd does not impose any charges of its own on deposits. However, the payment method you use (bKash, Nagad, Rocket, or bank) may have its own transaction charges, set according to that mobile banking service's or bank's own policy. If anything is unclear, ask support.
Withdrawal Process
Withdrawal Questions
Withdrawal requests at 67 bd are generally processed within 15 minutes to 2 hours. However, if verification or additional security review is needed, it may take a little longer. It is a good idea to complete your KYC verification in advance for faster processing.
The minimum withdrawal amount at 67 bd is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. Before withdrawing, make sure your account balance meets this minimum and that there are no active wagering requirements.
Yes, withdrawals at 67 bd must be made to a mobile wallet (bKash, Nagad, Rocket) or bank account registered in the account holder's own name. Sending funds to another person's number or account is not possible — this is enforced for security reasons and to keep the account owner's funds safe.
Yes, a withdrawal request starts in "Pending" status while it is being processed. It is usually completed within 15 minutes to 2 hours. If it remains pending beyond that time, let 67 bd live chat know — the support team will look into it immediately.
Didn't find your answer?
If you have questions beyond those above — about account, payment, bonuses, or responsible gaming — 67 bd's support team is available seven days a week, twenty-four hours a day. Help is available in both Bengali and English.
Live Chat
Click the live chat button on any page of the site — you will get an immediate response.
Email Support
For detailed questions, write to us by email: [email protected] — you will receive a reply even if you write in Bengali.